Last updated: 7-30-2026
Every order we produce at Malinor Manufacturer is custom-made to your specifications — cut, sewn, and decorated to order rather than pulled from ready-made stock. Because of this, we’re not able to offer general returns for reasons such as change of mind or sizing preference once production is complete. This policy explains what is covered, and how to report an issue.
1. What’s Covered
We’ll address returns, replacements, or refunds only in cases of a genuine manufacturing defect — meaning the finished product does not match the specifications you approved at the sample stage, or has a construction or quality fault.
This policy does not cover:
- Orders cancelled after production has begun (see our Terms of Service for our cancellation policy)
- Minor natural variation inherent to certain techniques we’ve discussed with you — for example, the leg-to-leg color variation typical of acid-washed garments, or small tolerances in hand-finished decoration
- Damage occurring after delivery, during use, washing, or care of the garment
2. How to Report a Defect
If you believe your order has a manufacturing defect, contact us within 10 days of receiving your parcel at info@malinormfg.com. Please include:
- Your order or quote reference number
- Clear photos of the affected item(s), showing the defect
- A video showing the defect, where possible
Our team may request additional information or confirmation depending on the nature of the issue, to help us understand and resolve it properly.
3. How We Resolve Approved Claims
Once we’ve reviewed and confirmed a manufacturing defect, we’ll work with you to resolve it in one of the following ways, depending on the specifics of your order and the nature of the issue:
- Credit toward a future order
- Replacement or remake of the affected item(s)
- Refund of the affected portion of your order
We’ll discuss which resolution best fits your situation, and the timeline for resolving it will depend on the nature of the issue and the resolution agreed.
4. Sample Fees
Sample costs are credited in full toward your bulk order if you proceed to bulk production. If you choose not to proceed after reviewing your sample, the sample fee is non-refundable, since it reflects the actual cost of producing that sample.
5. Contact Us
If you have any questions about this policy or want to report an issue with your order, contact us at:
Malinor Apparel Industries (Malinor Manufacturer) Sialkot, Pakistan Email: info@malinormfg.com